PHDS Co.
Services

Your measurements don't stop when your instrument does.

Warranty, training, repair, and rental with one point of contact. A quote before any work begins, and under a service agreement, a loaner system in your hands while yours is at the factory.

Covered
Warranty repairs
Covered repairs for the life of the agreement, with no per-incident negotiation.
Covered
Software updates
Every update to your instrument's software, included as released.
Covered
Priority support
Your questions and your repairs move to the front of the queue.
Ask About a Service Agreement
Included
Standard warranty, 1 year
Manufacturer's warranty and technical support on every new instrument, from first power-up through your first real measurements.
Extension
Additional years
Add years of coverage and technical support to any instrument, for as long as you plan to run it. Multi-year terms cost less than adding one year at a time.
Service agreement
Continuous coverage
A service agreement bundles warranty repairs, software updates, priority support, and a loaner system during factory work into one term.
Ask About Extended Coverage
On-site
At your facility, 1 day
Operator training on your instruments, your sources, and your measurement geometry. Travel billed as expenses.
Factory
In Knoxville, per day
Training at the PHDS factory, with the full instrument lineup on hand to compare against your measurement problem.
Consulting
Hourly support
Methods and measurement consulting billed by the hour, for questions that outlast a training day.
Schedule Training
Step 1
Diagnostic evaluation
Troubleshooting first: you approve a quoted repair before any work starts.
Step 2
External repair
Covers findings that do not require opening the cryostat.
Step 3
Internal repair
Refabrication or repair of the HPGe detector itself, retested against its original specifications before it ships back.
Mid-life
Electronics upgrade
Refurbish the detector and bring the electronics to current production spec instead of replacing the instrument.
Start a Repair Evaluation
Ask About Rental
Scope a Customization
Next steps

Have an instrument that needs attention?

Describe the symptom or the requirement. You get a quoted path within one business day, before any work begins.

Contact SupportRequest a Quote